Due to the reason of the Covid-19 pandemic we have special transfer options for our customers.
You can find them here!
1)The following options will occur if a race is cancelled in 2021:
- Every ticket in 2021 will be guaranteed with a 100% voucher in case of cancellation due to Corona or other reasons.
- This includes general deferrals in 2021 and sold tickets in 2021.
- The voucher is valid for same format, same category (or a lower one)- but any race in the same country (e.g. Germany, or Spain/Andorra, or France etc.).
- The voucher will be valid for a race in 2021 or 2022
- This policy is applied also retroactively for anyone who has a 2021 ticket already.
In case of a cancellation or postponement (postponement shall be defined by changing the date of the Spartan Trail event by more than 36 hours) of a Spartan Trail event that is scheduled for the calendar year of 2021 (Date of the Spartan Trail event between 01.01.2021 and 31.12.2021), Xchange Sport & Event AG will provide the customer with a non- transferable voucher for a race entry ticket for another Spartan Trail event. This voucher for a race entry ticket shall be redeemable by the customer for a Spartan Trail event of the same format (the format shall be defined by the distance of the race and the participant category) in the same country in 2021, or for the 2022 edition of the cancelled event of 2021 in 2022.
The purchase of an entry ticket for a Spartan Trail event is non-refundable.
However, the company Xchange Sport & Event AG offers the following different possibilities:
- The deferment is possible at all races in Germany, Austria, Netherlands, Andorra, Italy, Spain, Greece, Andorra, Slovenia, Switzerland, Denmark and France except for Championship races.
- The voucher code is valid to be used for 3 months after the event date of the race that the race ticket was initially purchased for. The code can be used for all races that offer an online registration by that time regardless of the event date of those events.
(e.g. if the race which is taken place of 14th of April 2021 will be deferred on 10th of March 2021 the voucher code will be valid till 14th of July 2021. The race the voucher is used for may be later that year, e.g. for a race in September 2021).
- The value of the voucher code will be applied at the registration fee. Any remaining amount to be paid, due to a difference of the voucher value, and the registration fee is due for payment by the purchaser. The remaining amount due for payment is subject to service fees.
- If the value of the voucher code exceeds the price for the new registration the remaining amount will be forfeited.
- Only the paid amount for the registration that gets deferred is considered. If a discount or a deferment code was used for the original registration, only the amount that was paid to complete that registration will be considered. (e.g. if the payment for a €100 registration will be done with a 40% or €40 voucher code, the deferment for that race will be a €60 voucher code. Maxfun calculates only the amount paid in, not the amount the race would cost. Therefore, if a 100% code will be used, the voucher code is worth €0.)
This service is available until the event date. A service fee will apply of:
- €15,00 including VAT + (9.5% additive service fees incl. VAT until 7 days before the event date).
- €25,00 including VAT + (9.5% additive service fees incl. VAT in the last 7 days until event date).
How do I transfer my Trail Race? Read more.